Servicenow AI MCP server

servicenow-mcp-ai — ServiceNow MCP Server

📖 Documentation site →

A Model Context Protocol server that lets an MCP client (VS Code, Claude Desktop, etc.) run commands against a ServiceNow instance through its REST APIs — Table, Aggregate, Attachment, Import Set, Batch and CMDB, plus the Service Catalog, Change Management and Knowledge plugin APIs. Credentials are kept in a local env file and can be updated at runtime through a tool.

Upgrading from 1.x? v2.0 makes writes plan-by-default: create/update/delete

and the other record-write tools return a non-mutating preview unless you pass

apply: true (or set SNWRITEMODE=apply to restore the v1 "execute immediately"

behaviour). See the CHANGELOG → 2.0.0 for the full migration note.

Contents: Quick demo · Features · Requirements · Setup · Configure credentials · Run / debug · Develop · Tools · Resources · Prompts · Project structure · Security notes · Project documentation · Support

Built and maintained in my own time — if it helps, a GitHub Sponsors tip keeps it going. Full Support options are near the end.

Quick demo

Three things the platform makes hard, one call each. Point your MCP client at an instance (Setup) and ask:

1. "Where is this field actually used?" — every script, business rule, client script, UI policy/action and ACL that touches it, as JSON or a Mermaid graph. The IDE-grade find usages ServiceNow has no button for:

// servicenow_where_used
{
  "kind": "field", // "table" | "field" | "script"
  "name": "u_cost_center",
  "mermaid": true, // also render a reference graph
}

2. "What runs when I save this record?" — the full automation chain in execution order (display → before → after → async business rules, then flows, workflows and notifications), each with its condition — a logical test that runs nothing:

Shortened. The full README is on GitHub.