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Freshdesk MCP server

by WYRE-AI·io.github.WYRE-AI/freshdesk-mcp·v1.0.12
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MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.

B70/100grade B
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Safety scan
B70/100

full report

Adoption
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If you have run it, two minutes of your experience saves the next person an afternoon.

Freshdesk tools

No tool declarations could be read from the package source. They show once the server is installed.

Public scan report

scanner v0.1.10 · 2026-10-30 · same rubric, same numbers if you re-run it

no findings
  • –Code scanpackage could not be scannedn/a
  • –Live reliabilityno gateway calls yet and no remote to proben/a
  • –Tool poisoningtools not inspected (local package is not executed); not countedn/a
  • Auth qualitystatic API keys via environment variables6/15
  • Maintenancelast push 1 days ago15/15
  • Maintainer identityregistry namespace matches repository owner7/10
Overall 70/100. Components that don't apply are left out of the denominator. Any critical finding is an F.RubricAppeal a findingJSON

How Freshdesk compares

Against every graded MCP server, from our own scans and uptime checks. Updated after each scan run.

Safety score
70/100
higher than 35% of 48,255 servers

Release history: 2 versions in the registry since 2026-08-28, latest 2026-10-14, typically one every 48 days.

Install Freshdesk in Claude Code, Cursor or VS Code

claude mcp add freshdesk-mcp -- docker run -i --rm ghcr.io/wyre-ai/freshdesk-mcp:v1.0.12
Add to Cursor

What the publisher says

From the Freshdesk repository's README, as published. We do not edit it. Read it on GitHub

Freshdesk MCP Server

A Model Context Protocol (MCP) server that provides AI assistants with structured access to the Freshdesk customer support platform — tickets, contacts, companies, agents, groups, the knowledge base, and SLA/business-hours configuration.

Note: This project is maintained by Wyre Technology. It wraps the published @wyre-technology/node-freshdesk SDK.

Quick Start

The primary deployment is through the WYRE MCP Gateway, which hosts the containerized server and injects per-request credentials. To run it yourself:

Claude Code (CLI):

claude mcp add freshdesk-mcp \
  -e FRESHDESK_DOMAIN=your-subdomain \
  -e FRESHDESK_API_KEY=your-api-key \
  -- npx -y github:WYRE-AI/freshdesk-mcp

FRESHDESKDOMAIN is the part before .freshdesk.com (for https://acme.freshdesk.com it is acme). Find your FRESHDESKAPIKEY in the Freshdesk portal under Profile Settings**.

Features

  • 🔌 MCP Protocol Compliance: Tools, prompts, and elicitation support
  • 🎫 Full Helpdesk Coverage: Tickets, contacts, companies, agents, groups, solutions, SLA policies, business hours, and canned responses
  • 🌳 Decision-Tree Navigation: Start at freshdesknavigate, enter a domain to reveal its tools, and freshdeskback to return — keeping the tool list small and focused
  • ⚠️ Destructive-Action Guardrails: Irreversible and high-impact tools are clearly flagged and confirmed via elicitation before they run
  • 🔒 Secure Authentication: HTTP Basic Auth with your Freshdesk API key (domain + key)
  • 🌐 Dual Transport: stdio (local) and Streamable HTTP (remote/Docker/gateway)
  • 🐳 Docker Ready: Containerized deployment with HTTP transport and health checks

Connecting via the Gateway

When AUTH_MODE=gateway, the server reads credentials from request headers injected by the WYRE MCP Gateway:

Each request is stateless: the gateway provides the credentials, the server rebuilds its Freshdesk client, and tool discovery (tools/list) works even before credentials are present.

Configuration

Tool Overview

The server uses decision-tree navigation. At the top level you see only freshdesknavigate, freshdeskback, and freshdeskstatus. Call freshdesknavigate with a domain to reveal that domain's tools; call freshdesk_back to return to the top.

Shortened. The full README is on GitHub.

Nothing above is checked by us. What we check is on the safety report.

Freshdesk: common questions

Is Freshdesk MCP server safe?
Mostly: it is graded B (70/100). Read the Freshdesk safety report
How do I install Freshdesk?
It runs on your machine. Copy the Claude Code, Cursor, VS Code or Claude Desktop config from the install section.
Does Freshdesk need an API key?
Yes. The registry entry asks for FRESHDESK_API_KEY.
Is Freshdesk maintained?
The last commit was 6 days ago (2026-10-29). The latest release is v1.0.12.

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