Freshdesk MCP server

Read from the package source without running it. The installed server may list more.

• add_freshdesk_note

  Add a note to a Freshdesk ticket. Default: private (agents only).

• configure_freshdesk

  Connect a Freshdesk account using API key authentication.

• create_freshdesk_ticketwrite action

  Create a new Freshdesk ticket. Required: email, subject, description (HTML body).

• get_freshdesk_company

  Get a single Freshdesk company by ID. Returns name, domains, industry, tier,

• get_freshdesk_contact

  Get a single Freshdesk contact by ID. Returns name, email, phone, job title, company,

• get_freshdesk_solution_article

  Get a single Freshdesk knowledge base (solution) article by ID, including its full

• get_freshdesk_ticket

  Get a single Freshdesk ticket by ID with optional conversations.

• list_freshdesk_accounts

  List connected Freshdesk accounts. Returns all authenticated domains with associated agent emails.

• list_freshdesk_agents

  List Freshdesk agents (support staff). Returns agent IDs, names, and emails.

• list_freshdesk_companies

  List Freshdesk companies (customer organisations). Returns company IDs, names, and

• list_freshdesk_contacts

  List Freshdesk contacts (customers/requesters). Supports exact-email and company_id

• list_freshdesk_groups

  List Freshdesk groups (agent teams). Returns group IDs and names.

• list_freshdesk_ticket_fields

  List all ticket fields including custom fields. Returns field IDs, names, types, and options.

• list_freshdesk_tickets

  List Freshdesk tickets using predefined filters. Default: "new_and_my_open".

• remove_freshdesk_accountwrite action

  Disconnect a Freshdesk account. Removes stored credentials for the specified domain.

• reply_to_freshdesk_ticket

  Add a public reply to a Freshdesk ticket. The reply is visible to the customer.

• search_freshdesk_contacts

  Search Freshdesk contacts using Freshdesk query syntax.

• search_freshdesk_solutions

  Search Freshdesk knowledge base (solution) articles by keyword. Returns matching

• search_freshdesk_tickets

  Search Freshdesk tickets using Freshdesk query syntax.

• update_freshdesk_ticketwrite action

  Update an existing Freshdesk ticket. Can update status, priority, assignee, type, tags, custom fields.

• Code scan33 source files scanned25/25
• –Live reliabilityno gateway calls yet and no remote to proben/a
• –Tool poisoningtools not inspected (local package is not executed); not countedn/a
• Auth qualitylocal package, no credentials required12/15
• Maintenancelast push 0 days ago15/15
• Maintainer identityregistry namespace matches repository owner; GitHub account older than a year9/10

Safety score

94/100

higher than 96% of 4,456 AI and agents servers

Tools

20

the typical AI and agents server has 7

Tools that change things

15%

typical: 3%. Fewer write tools means less an agent can break

GitHub stars

14

more than 86% of 2,733 AI and agents servers

Downloads a week

22

more than 6% of 1,712 AI and agents servers with a package

Freshdesk: common questions

Is Freshdesk MCP server safe?

Yes, by our scan: it is graded A (94/100). Read the Freshdesk safety report

How do I install Freshdesk?

It runs on your machine. Copy the Claude Code, Cursor, VS Code or Claude Desktop config from the install section.

Does Freshdesk need an API key?

No secret keys are declared. It reads 1 setting from the environment.

Is Freshdesk maintained?

The last commit was 11 days ago (2026-11-04). The latest release is v0.3.1.

What can I use instead of Freshdesk?

Servers from other publishers that do the same job: DCC-MCP Core MCP server.

How does Freshdesk compare with other AI and agents MCP servers?

safety score 94/100 (higher than 96% of 4,456 AI and agents servers); tools 20 (the typical AI and agents server has 7); tools that change things 15% (typical: 3%. Fewer write tools means less an agent can break). Full comparison.