ServiceNow MCP Server

Read from the package source without running it. The installed server may list more.

• analyze_data_quality

  Analyse data quality for a table — completeness, duplicates, stale records

• approve_request

  Approve a pending approval request (requires WRITE_ENABLED=true)

• clone_artifact

  Clone a platform artifact to a new name/scope. **[Scripting]**

• close_change_request

  Close a change request with close code and notes (requires WRITE_ENABLED=true)

• close_csm_case

  Close a CSM case with resolution details (requires WRITE_ENABLED=true)

• cmdb_health_dashboard

  Get CMDB data quality metrics (completeness of server and network CI data)

• cmdb_impact_analysis

  Analyze the downstream impact of a Configuration Item change or outage

• create_approval_rulewrite action

  Create an approval rule that automatically generates approval requests when a record matches given conditions (requires WRITE_ENABLED=true).

• create_catalog_itemwrite action

  Create a new service catalog item (requires WRITE_ENABLED=true)

• create_catalog_ui_policywrite action

  [Write] Create a UI policy for a catalog item form

• create_catalog_variablewrite action

  [Write] Add a form variable to a service catalog item

• create_change_requestwrite action

  Create a new change request (requires WRITE_ENABLED=true)

• create_ci_relationshipwrite action

  [Write] Create a relationship between two CMDB Configuration Items

• create_csm_casewrite action

  Create a new Customer Service case (requires WRITE_ENABLED=true)

• create_devops_changewrite action

  Create a change request linked to a DevOps deployment for change governance. **[Write]**

• create_epicwrite action

  Create a new epic (requires WRITE_ENABLED=true)

• create_scoped_appwrite action

  Create a new scoped application in App Studio (requires WRITE_ENABLED=true).

• create_scrum_taskwrite action

  Create a scrum task (sub-task of a story) (requires WRITE_ENABLED=true)

• create_solution_packagewrite action

  Create a solution package from selected update sets for distribution. **[Write]**

• create_storywrite action

  Create a new agile story/user story (requires WRITE_ENABLED=true)

• execute_background_scriptwrite action

  Execute a background script on the instance (server-side JavaScript). **[Scripting]**

• find_artifact

  Search for platform artifacts by name, type, or scope (business rules, scripts, widgets, etc.)

• get_atf_failure_insight

  Get ATF Failure Insight data — metadata changes between last successful and failed run (role changes, field value changes)

• get_atf_suite

  Get details of a test suite including test count

• get_atf_suite_result

  Get the results of a test suite run

• get_atf_test

  Get details of a specific test case

• get_catalog_item

  Get full details of a catalog item including its variables

• get_change_request

  Get full details of a change request by number (CHG...) or sys_id

• get_cmdb_ci

  Get complete information about a specific configuration item

• get_csm_account

  Get details of a customer account including contacts and open cases count

• get_csm_case

  Get full details of a CSM case by number (e.g. CS0001234) or sys_id

• get_csm_case_sla

  Get SLA details and remaining time for a CSM case

• get_csm_contact

  Get details of a customer contact (name, account, phone, email)

• get_current_instance

  Get the currently active ServiceNow instance name and URL

• get_deployment

  Get details and status of a specific deployment

• get_devops_insights

  Get deployment frequency, failure rate, and lead time metrics for a pipeline

• get_devops_pipeline

  Get details of a specific DevOps pipeline

• get_flow

  Get full details of a Flow Designer flow including its actions and trigger

• get_flow_execution

  Get the status and details of a specific flow execution

• get_group

  Find assignment group details by name or sys_id

• get_my_approvals

  List approvals pending for the currently configured user

• get_record

  Retrieve complete details of a specific record by sys_id

• get_scoped_app

  Get full details of a scoped application by sys_id or scope name

• get_sla_details

  Get SLA breach status for a specific task or incident

• get_subflow

  Get full details of a subflow including its inputs, outputs, and actions

• get_table_schema

  Get the structure and field information for a ServiceNow table

• get_user

  Look up user details by email or username

• import_cmdb_data

  Import CI data into CMDB via import set. **[Write]**

• list_active_events

  Monitor critical infrastructure events

• list_active_slas

  List active SLA records with optional filters

• list_approvals

  List approval requests with optional filters

• list_atf_suites

  List ATF test suites in the instance

• list_atf_test_results

  List individual test results within a suite run

• list_atf_tests

  List ATF test cases, optionally filtered by suite

• list_catalog_items

  List available service catalog items

• list_change_requests

  List change requests with optional filtering by state or query

• list_csm_accounts

  List customer accounts with optional search filter

• list_csm_cases

  List CSM cases with optional filters (account, contact, state, priority)

• list_csm_contacts

  List contacts for an account or search across all contacts

• list_csm_products

  List products and services available in the CSM catalog

• list_deployment_history

  List deployment history — committed update sets and app installs over time

• list_deployments

  List recent application deployments tracked in ServiceNow

• list_devops_pipelines

  List DevOps pipeline configurations registered in ServiceNow

• list_discovery_schedules

  List discovery schedules and their run status

• list_epics

  List epics with optional project or state filter

• list_flow_executions

  List recent executions of a flow with status (completed, error, running)

• list_flows

  List Flow Designer flows with optional filter by name, category, or active status

• list_instances

  List all configured ServiceNow instances (multi-instance / multi-customer support)

• list_mid_servers

  List MID servers and verify they are healthy

• list_relationships

  Show parent and child relationships for a CI

• list_scoped_apps

  List scoped applications (custom apps) installed in the instance

• list_scrum_tasks

  List scrum tasks, optionally filtered by story

• list_stories

  List agile stories with optional sprint or state filter

• list_subflows

  List available subflows that can be reused across flows

• natural_language_search

  Search ServiceNow using plain English (experimental)

• natural_language_updatewrite action

  Update a record using natural language (experimental, requires WRITE_ENABLED=true)

• order_catalog_itemwrite action

  Order a service catalog item (requires WRITE_ENABLED=true)

• query_records

  Query ServiceNow records with filtering, field selection, pagination, and sorting

• reject_request

  Reject a pending approval request (requires WRITE_ENABLED=true)

• rollback_deployment

  Rollback a deployment by reverting an update set. **[Write]**

• run_atf_suitewrite action

  Execute an ATF test suite (requires ATF_ENABLED=true)

• run_atf_testwrite action

  Execute a single ATF test (requires ATF_ENABLED=true)

• run_discovery_scanwrite action

  [Write] Trigger a ServiceNow Discovery scan for network/infrastructure

• schedule_cab_meeting

  [Write] Schedule a Change Advisory Board (CAB) meeting

• search_catalog

  Search the service catalog for items matching a keyword

• search_cmdb_ci

  Search for configuration items (CIs) in the CMDB

• service_mapping_summary

  View service dependencies and related CIs for impact analysis

• submit_change_for_approvalwrite action

  Move a change request to "Requested" state for approval (requires WRITE_ENABLED=true)

• switch_instance

  Switch the active ServiceNow instance for this session

• track_deployment

  Record a deployment event in ServiceNow for audit and velocity tracking. **[Write]**

• trigger_flow

  Trigger a Flow Designer flow with optional input parameters (requires WRITE_ENABLED=true)

• update_catalog_itemwrite action

  Update an existing catalog item (requires WRITE_ENABLED=true)

• update_change_requestwrite action

  Update fields on a change request (requires WRITE_ENABLED=true)

• update_csm_casewrite action

  Update fields on an existing CSM case (requires WRITE_ENABLED=true)

• update_epicwrite action

  Update an epic (requires WRITE_ENABLED=true)

• update_scoped_appwrite action

  Update an existing scoped application (requires WRITE_ENABLED=true)

• update_scrum_taskwrite action

  Update a scrum task (requires WRITE_ENABLED=true)

• update_storywrite action

  Update an agile story (requires WRITE_ENABLED=true)

• validate_artifact

  Validate an artifact for best practices, security issues, and performance concerns

• validate_deployment

  Pre-validate an update set or app before deployment — check for conflicts and missing dependencies

• Code scan100 source files scanned8/25
• –Live reliabilityno gateway calls yet and no remote to proben/a
• –Tool poisoningtools not inspected (local package is not executed); not countedn/a
• Auth qualitylocal package, no credentials required12/15
• Maintenancelast push 5 days ago15/15
• Maintainer identitynamespace and repository owner differ4/10

Safety score

60/100

higher than 15% of 48,255 servers

Tools

100

the typical server has 7

Tools that change things

27%

typical: 0%. Fewer write tools means less an agent can break

GitHub stars

263

more than 95% of 28,688 servers

ServiceNow MCP Server: common questions

Is ServiceNow MCP Server safe?

With care: it is graded C, so read the findings first (60/100). Read the ServiceNow MCP Server safety report

How do I install ServiceNow MCP Server?

It runs on your machine. Copy the Claude Code, Cursor, VS Code or Claude Desktop config from the install section.

Does ServiceNow MCP Server need an API key?

No secret keys are declared. It reads 10 settings from the environment.

Is ServiceNow MCP Server maintained?

The last commit was 42 days ago (2026-09-23). The latest release is v1.0.1.

How does ServiceNow MCP Server compare with other MCP servers?

safety score 60/100 (higher than 15% of 48,255 servers); tools 100 (the typical server has 7); tools that change things 27% (typical: 0%. Fewer write tools means less an agent can break). Full comparison.