persona-customer-support skill

by googleworkspace·googleworkspace/cli·31k stars·Apache-2.0

Manage customer support — track tickets, respond, escalate issues.

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Install the persona-customer-support skill

A skill is a folder. Copy it into your agent's skills folder and the agent loads it when the task matches its description.

git clone --depth 1 https://github.com/googleworkspace/cli.git /tmp/cli
mkdir -p ~/.claude/skills
cp -r /tmp/cli/skills/persona-customer-support ~/.claude/skills/persona-customer-support

available in every project

In the Claude apps, zip the folder and upload it from the Skills settings. The folder on GitHub

The instructions your agent would load

SKILL.md as published, without the frontmatter. Read it on GitHub

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

gws workflow +email-to-task
gws workflow +standup-report

Instructions

Triage the support inbox with gws gmail +triage --query 'label:support'.
Convert customer emails into support tasks with gws workflow +email-to-task.
Log ticket status updates in a tracking sheet with gws sheets +append.
Escalate urgent issues to the team Chat space.
Schedule follow-up calls with customers using gws calendar +insert.

Tips

Use gws gmail +triage --labels to see email categories at a glance.
Set up Gmail filters for auto-labeling support requests.
Use --format table for quick status dashboard views.

More skills from googleworkspace/cli

Agws-admin-reportsGoogle Workspace Admin SDK: Audit logs and usage reports.
Agws-calendarGoogle Calendar: Manage calendars and events.
Agws-calendar-agendaGoogle Calendar: Show upcoming events across all calendars.
Agws-calendar-insertGoogle Calendar: Create a new event.
Agws-chatGoogle Chat: Manage Chat spaces and messages.
Agws-chat-sendGoogle Chat: Send a message to a space.
Agws-classroomGoogle Classroom: Manage classes, rosters, and coursework.
Agws-docsRead and write Google Docs.
Agws-docs-writeGoogle Docs: Append text to a document.
Agws-driveGoogle Drive: Manage files, folders, and shared drives.
Agws-drive-uploadGoogle Drive: Upload a file with automatic metadata.
Agws-eventsSubscribe to Google Workspace events.

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